quantum shifting

One of the most satisfying contracts I’ve had involved working with a group of team leaders on a manufacturing line back in 2005.  We had an introductory tour of the factory floor before we engaged with them and I saw what you would expect to see on an assembly line.  Articles being put together in sequence in order to turn out a finished product.  Repetitive, time-pressured, loud and VERY hot.  Upon meeting with this group and getting to know them, I was astounded to learn that most of them had been with the company for over 10 years, the longest serving being about 25 years.  Much to my shame, I will admit that my astonishment was based on a prejudice I had about repetitive work: that it is personally unrewarding, it provides little room for personal development and offered little real challenge to those who carried it out.  I never…

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