How Social Business Leaders Lead: Telling the Customer Story through the Chief Customer Officer – Forbes

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At Social Business Forum 2012 in Milan, there were a number of discussions about the Customer experience from thought leaders such as Steve Denning, Esteban Kolsky, and Frank Eliason. I spent time talking to Mr.

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Gamification Grows Up to Become a CEO’s Best Friend – Forbes

Gamification sometimes brings to mind ancillary activities such as earning points on a consumer web site or getting to a new level of expertise in online communities.

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