Social Business Transformation – Warum es immer noch nicht klappt!

Die große Revolution kommt, …

gleich, …

sicherlich bald aber dennoch recht zeitnah, oder?

Eigentlich sind wir ja noch gar nicht so weit und überhaupt will sich so recht keiner damit anfreunden, dass wir neue Methoden, Techniken und Prozesse nutzen wollen. Wir wollen doch zu einem Enterprise 2.0 werden und unser Geschäftsmodell nach Social Business Prinzipien gestalten. Dabei haben wir alle Register gezogen: Kampagnen, Aufklärung, Kommunikation, Training und Veranstaltungen. Dennoch hält sich die Nutzerzahl stark in Grenzen und fällt sogar wieder ab. Was läuft schief?

Eigentlich ist die Antwort einfach wie kompliziert: Der Mensch. Weiterlesen

Socialized! reviewed – A must read even for Evangelists and pioneers


I might call myself as a person that is diving very deep into the topics of social business and enterprise 2.0. As I am very keen on new books and interesting publications I was eager to get my eyes on this book by Mark Fidelman.

First of all: This book is even from my point of view a very good and very intense road map, playbook guideline and use case approach to social business and enterprise 2.0. The holistic approach is one of the parts that caught my attention. I really appreciate that Mark Fidelman gives the reader a whole toolbox and a good overview how and why Social Business works and can be put to work.

The culture detection tool is one of the many things that I really liked about the book. The set that could be find within the book is a good orientation to find the basics about the company culture. This set could be integrated in many aspects of questionnaires, interviews or other tool sets. What I really like about this set is the win win aspect: The responsible person for Social Business transformation gets the data and the orientation she/he needs and the people involved in this data mining are more sensitive and responsive toward the topic of company culture.

The dynamic documentation tool is another very interesting approach Mark shows in his book. He calls it the playbook. At all I really like the idea to write down certain findings within a dynamic strategic approach. Socialized! Puts this approach a little further by suggesting to create such a strategic book for the main stakeholder in the company. Mark has a very vividly example to show how such a playbook works: He connects strategy, data and findings with the so called playbook of football trainers. As a European I am not so much into the whole culture and strategy of football but the example still works and gave me a very intense idea what the whole greater idea of this playbook is: Dynamic strategic planning for tracing and planning the Social Business transformation process.

The connection tool is not directly mentioned within Mark Fidelman’s book but it is a tool we should be all aware of. You could say that the book as a whole and every example, text and diagram within the book connected are creating this tool. To make long things short: I really appreciate that Mark shows that internal and external approaches got to work together, should have an overall strategic approach and depending on each other. Socialized! shows that Social Business is the holistic strategy to get different types of Social to work within your company.

The only parts of the book I am not getting so much into are the automation approach of Social and the Funnel principle. But these are subjective things and instruments that anybody should look and read for themselves. There might be certain situations where these tools and strategies work but I think they should not be considered in general.

Kunde: Mitarbeiter

Es ist Zeit. Wir müssen umdenken. Ja wir müssen eine andere Perspektive einnehmen. Wir haben unseren Blick viel zu sehr in eine Richtung gewandt und uns von unserem Alltag blenden lassen. Warum machen wir einen Unterschied zwischen drinnen und draußen? Warum gibt es das Oben und das Unten? Warum gibt es Kunden und Mitarbeiter?